Microsoft Dynamics
the product, then the implementation.
Microsoft Dynamics products and implementation sit in the Microsoft category. The product is the Dynamics entitlement. The work is Microsoft Solutions.
Products / Microsoft Dynamics
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CRM is first-class
Dynamics is how an enterprise account runs pipeline, tickets, and billing — not an add-on slide.
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Product then project
The entitlement is this record. Implementation, configuration, and integration are the service.
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Integrates with the estate
Mail, telephony, and billing connections are scoped, not assumed.
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Zoho is the other path
Teams that are not on Dynamics can still get a CRM they will actually use.
What this product is
We quote Dynamics products together with implementation, configuration, integration, user onboarding, and support. Additional Microsoft licences and subscriptions can be added to the same category later without a website release.
Dynamics 365 is the enterprise path. Zoho CRM, Books, and Workplace are the path for teams that are not on Dynamics. Either can sit next to Microsoft 365 seats and a 3CX contact centre on one quotation.
A CRM that staff will not open is a failed project. Onboarding and the first-week path are part of the job. Integration with mail, telephony, and billing is written down when the account requires it.
Microsoft 365 is a separate product. Microsoft Solutions is the service. Dynamics is this product. Three records if needed, so renewals do not hide a CRM inside a seat invoice.
Who typically buys it
- —Commercial teams that need a CRM staff will actually use.
- —Organisations already on Microsoft 365 that want Dynamics in the same estate.
- —Accounts that need integration with telephony, billing, or an existing line of business.
- —Teams comparing Dynamics with Zoho and wanting an honest recommendation.
What typically appears on a Dynamics quote
Dynamics product
The Dynamics offering the organisation is buying.
Implementation
Project work to put it into production.
Configuration
Company-specific setup after the product is licensed.
Integration
Connections to mail, telephony, billing, and other systems already in the estate.
User onboarding
Training and the first wave of users — not a PDF left in a share.
Support and maintenance
The period after go-live, on its own recurring line.
In the catalogue
Dynamics is a product / solution. Microsoft Solutions is the service. Microsoft 365 is a separate product. Administrators can add more Microsoft SKUs without a website release.
We will not publish a fake public price for Dynamics modules. Describe the process you want covered and whether you already hold licences. We will quote from Nairobi.
How it sits with the rest of the stack
A 3CX contact centre can write into Dynamics when the account wants tickets and calls in one place. Microsoft 365 seats are often on the same order. A Cloud EA VPS is only on the quote if something in the design actually needs a server we host.
After go-live, support can sit on the Microsoft Solutions line or on a managed-services retainer. The Dynamics entitlement renews on this product.
Related
Quote Dynamics
Describe the process you want Dynamics to cover and whether you already hold licences.