We Strive To Offer
Intelligent Business Solutions

Our Unified Communication & Collaboration services ensure seamless connection within your organisation. From VoIP to robust video conferencing setups, we tailor solutions to meet your specific business needs.

That is the whole path from the first extension to a multi-queue contact centre: IP telephony, hosted or on-premises PBX, SIP trunks and DIDs, dial plans, IVR, recording, presence, meetings, and the headsets and room systems people actually wear and sit in. We deploy, configure, train, and stay for support and maintenance.

Patolink is a 3CX Gold Partner. 3CX is quoted for call routing, IVR, real-time monitoring, queue management, video, recording, live chat, and Microsoft 365 integration — for contact centres, enterprises, and SMEs. Yeastar is quoted when the account wants a cloud, hardware, or software PBX with communications on one system. Poly and Jabra cover headsets, speakerphones, and video rooms; Plantronics sits in the same audio line where the estate already uses it.

• — IP phone systems, hosted PBX, and SIP trunks
• — Call-centre queues, agents, recording, and reporting
• — Video conferencing and room systems
• — Licences, extensions, hardware, and recurring support on the same quote

Build a reliable network with our comprehensive infrastructure services. We offer everything from initial design and setup to ongoing network security management, ensuring your data stays safe and your operations run smoothly.

Engagements start with how the site actually behaves: users, branches, voice, and the applications that cannot drop. Then switching, routing, wireless, cabling where it is in scope, and the perimeter. Security is designed with the LAN — segmentation, access control, and the firewall are not a leftover purchase after the switches are in.

HPE sits in this line when the account needs servers, storage, or networking hardware with the consulting that goes with it. Fortinet and Sophos sit on the same order when the edge needs a named platform. After go-live, network management can move onto a managed-services retainer so change control does not depend on whoever is in the office that week.

• — Site survey, design, and installation
• — Switching, routing, wireless, and branch connectivity
• — Perimeter, segmentation, and ongoing network security management
• — Hardware and vendor platforms quoted as products next to the hours

Our managed services take the stress out of IT management. With round-the-clock support and regular maintenance, we keep your systems efficient and up-to-date.

This line is for teams that need the stack watched, not only installed. The package is written to the estate: servers, networks, Cloud EA or other cloud infrastructure, backup and recovery, security operations, systems administration, and the day-to-day requests users feel. A small office may need support and backup only. A multi-site firm may add server, network, and cloud management.

Contracts are monthly, quarterly, or annual. Hours and scope are explicit so the retainer is not a vague “unlimited IT”. The desk answers Monday to Saturday, 8.00 AM to 5.00 PM. Emergencies are covered around the clock. Preventive maintenance is scheduled so the emergency queue stays short.

• — Managed IT, server, network, and cloud infrastructure management
• — Monitoring, preventive maintenance, and a defined support path
• — Backup, recovery, and security management
• — Configurable retainers — not a single rigid SKU

CRM is a first-class specialisation, not an add-on slide. We implement and support the system the commercial team works in: pipeline, tickets, billing, and the integrations back to mail and telephony.

Microsoft Dynamics 365 is the enterprise path — solution selection, implementation, configuration, integration, user onboarding, and ongoing support. Zoho is the path for organisations that want CRM, Books, and Workplace as a cloud suite: small businesses, enterprises, and nonprofits across East Africa, with the integration and customer-relationship tools that go with it.

A CRM quotation includes licences or subscriptions, implementation hours, and the support package. It can sit next to Microsoft 365, a 3CX contact centre, or a Cloud EA VPS without forcing everything into one invoice line.

• — Microsoft Dynamics 365 — implement, integrate, onboard, support
• — Zoho CRM, Zoho Books, and Zoho Workplace
• — Integration with mail, telephony, and billing where the account requires it

Patolink is a trusted Microsoft Partner in Kenya and East Africa. We deliver Microsoft 365, Dynamics 365 CRM, Azure cloud services, and Power BI analytics — licensing, integration, and tenant work written for enterprises and nonprofits, not a generic global brochure.

Microsoft 365 work includes plan selection, deployment, configuration, email setup and migration, user onboarding, tenant administration, security configuration, support, and backup or continuity where native retention is not enough. Google certification covers accounts that are already on Google Workspace and need the same quality of implementation rather than a forced move.

Service hours and product seats are quoted separately so renewals stay accurate. A tenant can be administered as part of managed services after the project closes.

• — Microsoft 365 licensing, deployment, migration, and administration
• — Azure, Power BI, and additional Microsoft licences
• — Google Workplace frameworks where the account is already there

Security at Patolink is a service line, not a one-off appliance sale. We assess networks, endpoints, identity, and cloud; close the gaps that matter; implement and harden the controls; and can stay as a managed security partner.

Sophos is the first named vendor in the catalogue: next-generation antivirus, firewall protection, endpoint security, cloud security, and managed threat detection. Fortinet is quoted when the perimeter or a broader Fortinet estate is the right platform. ESET is available for antivirus and internet security where that product already fits the account. Additional vendors can be added later without rebuilding this website.

A quotation can include assessment, implementation hours, licences or appliances, and recurring monitoring. Nothing on the public pages is a fixed security price list — seats, appliances, and duration are set per account.

• — Assessment, network and endpoint security, firewall and perimeter
• — Threat protection, monitoring, and vulnerability management
• — Cloud security around tenants, VPS, and hybrid estates
• — Managed cybersecurity after go-live